1. Registration
Registration for courses and guiding is done by e-mail, telephone, Facebook Messenger or Instagram Direct Messenger. We will send you a confirmation within 10 working days.
2. Payment
Half of the amount (50%) must be paid within 14 calendar days after confirmed booking. The other half (50%) must be paid 30 days before the activity starts. Registration is binding from the time when the participant has received confirmation and paid 50% of the total price. Persons under the age of 18 who participate without an adult must pay the same fee and also need confirmation/approval from a parent or guardian. Upon confirmed booking, these terms and conditions are accepted by the participant(s).
3. Cancellation
- If cancelled earlier than 15 days before the activity starts, the participant must pay 20% of the total price.
- If cancelled between 15 and 7 days before the activity starts, the participant must pay 50% of the total price.
- In case of cancellation during the last 7 days before the activity day, the participant must pay the full total price.
- We recommend all our customers to have valid travel insurance covering cancellation issues.
Cancellation must be submitted in writing.
4. Changes from the organizer before the activity starts or cancellation of activities
Gálav Ski Guides reserves the right, at its sole discretion and with the safety of the participant in mind, to change the terms of the agreement to the participant’s disadvantage if needed due to weather conditions or other unforeseen reasons. If the activity is cancelled or interrupted, due to such circumstances beyond our control, Gálav Ski Guides will not be liable to pay compensation due to non-performance or deficient performance of the activity. If the minimum number of participants for an activity is not met, Gálav Ski Guides reserves the right to cancel the activity. The customer will then be offered the chance to participate in the tour/course on a later occasion or be refunded the amount for the tour/course booked with Gálav Ski Guides.
5. Weather conditions
If the planned activity, at Gálav Ski Guides and the instructor’s sole discretion, is not safe to carry out due to weather conditions, Gálav Ski Guides will, if possible and within a reasonable timeframe, offer the customer an alternative arrangement. We point out that the customer must pay for a possible intermediate if the price for this arrangement is higher than the first ordered one.
6. Age
Persons under the age of 18 must have a signature on a self-declaration from the responsible parent or guardian to participate in trips/courses. Persons under the age of 16 must basically be accompanied by a responsible person. On selected courses and trips, this can be deviated from by agreement. Trips and courses may have specific age limits, these are specified in each trip/course description and in the self-declaration. It is up to each individual guest to familiarize themselves with the age limits before booking a trip/course.
7. Arrangement
Gálav Ski Guides will not pay costs that are caused by the participants’ poor condition or other personal circumstances. The participation fee will not be discounted in connection with an interrupted activity. Instructors at Gálav Ski Guides have the right to reject participants from the activity if the instructor considers there to be a safety risk and the participant’s health, physical condition and/or equipment prevents the group from carrying out the activity according to the set plan. Instructors at Gálav Ski Guides have the right to change the activity plan due to incidents that are outside the control of Gálav Ski Guides.
8. The participant’s responsibility
- The participant is obliged to follow the instructions given by the instructor or by another person hired by Gálav Ski Guides. The participant is obliged to respect the rules of order applying to the activity, transport, course facilities etc. and act in a way that other course participants or external persons are not disturbed or suffer discomfort. If the participant, at Gálav Ski Guides’s sole discretion, significantly violates this, Gálav Ski Guides may expel the relevant participant.
- The participant is liable for and must compensate for the damage he/she causes Gálav Ski Guides through intent or negligence, for example by not following instructions or regulations. The participant is also liable for and must compensate for the damage that he/she has caused to others that Gálav Ski Guides has hired.
- Participants who leave the course after the course has started are obliged to inform Gálav Ski Guides about this.
9. Included in the price
For each activity or course organized by Gálav Ski Guides it is specified what is included in the price, regarding equipment, transport, and food. This may vary with different products.
10. Insurance
Insurance is not included in the price. The participant is recommended to review his/her insurance to make sure that it covers the current activity or purchase a comprehensive insurance to minimize possible losses due to unforeseeable situations regarding the activity, and for coverage of medical expenses and any repatriation in case of accident/illness. The participant is him- or herself obligated to take out any insurance that he or she deems necessary.
11. Claims/complaints/right of withdrawal
Remarks or complaints about the activity must be brought forward to the organizer on site immediately and not at the end of the course. This is to give the organizer an opportunity to rectify the matter. It is also a prerequisite for Gálav Ski Guides to be able to process a possible written complaint. A written complaint must be received by Gálav Ski Guides no later than two months after the end of the activity. Due to this, no response can be expected until after this time. If you fail to give such notice within the above time limit, you lose the right to make any claim. If the parties reach an agreement or a settlement is agreed upon on site, no further claims can be made.
For exchanges and the right of withdrawal for purchases from Gálav Ski Guides, we refer to the Right of Withdrawal Act (Norwegian). You have the right to withdraw from the agreement (right of withdrawal) by notifying the company in writing before the expiry of the withdrawal period, cf. § 21. All orders made are binding, but you can exercise the right of withdrawal which is valid for 14 days after you have received the confirmation from Gálav Ski Guides.
12. Limitation of liability
Gálav Ski Guides shall not be liable for any loss, damage, accidents, injuries or sickness during your activity. The same applies for any changes in your activity due to weather, strikes or any other circumstances beyond our control. Under no circumstances will Gálav Ski Guides be liable for any consequential losses (whether such losses where foreseen, foreseeable, known or otherwise).
13. Dispute resolution
The parties should try to resolve disputes concerning the agreement and interpretation of these terms and conditions through negotiations. Disputes, which cannot be solved without the use of court proceedings, shall be settled by the Norwegian courts according to Norwegian law.